Privacy Policy
Last Updated: March 2026
At PinoseView Hotel ("we," "us," or "our"), located at 1 Ogbe Lane, Upper Sakponba Road, off Abuedefe Street, Egba Community, Benin City, Edo State, Nigeria, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website: www.pinoseviewhotel.com
- Make a reservation or stay with us
- Contact us via phone, email, WhatsApp, or social media
- Participate in promotions, surveys, or events
This policy complies with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable Nigerian laws.
By using our services, you consent to the practices described herein.
1. Information We Collect
1.1 Personal Data You Provide Directly
Category | Examples | When Collected |
|---|---|---|
Identity Data | Full name, title, date of birth, nationality | Booking, check-in, account registration |
Contact Data | Phone number, email address, home address | Booking, inquiries, newsletter signup |
Identification Data | National ID, Driver's License, International Passport number, photo | Check-in (required by Nigerian law) |
Payment Data | Card details (processed via Paystack/Flutterwave), bank account info | Payment processing |
Stay Preferences | Room type, bed preference, dietary restrictions, special requests | Booking or pre-arrival communication |
Communication Data | Emails, WhatsApp messages, call recordings (with consent), feedback | Customer service interactions |
Marketing Preferences | Consent to receive promotions, preferred contact channel | Newsletter signup, booking form |
1.2 Data Collected Automatically
Type | Purpose | Legal Basis |
|---|---|---|
Device & Usage Data | IP address, browser type, pages visited, time spent | Legitimate interest (website improvement) |
Cookies & Tracking | Session cookies, analytics cookies, preference cookies | Consent (for non-essential cookies) |
Location Data | Approximate location from IP (for fraud prevention) | Legitimate interest (security) |
1.3 Data from Third Parties
We may receive information from:
- Online Travel Agencies (OTAs): Booking.com, Expedia (booking details)
- Payment Processors: Paystack, Flutterwave (transaction confirmation)
- Social Media Platforms: If you interact with our pages (public profile info)
- Government Agencies: As required by Nigerian hospitality regulations
2. How We Use Your Personal Data
We process your data based on the following legal grounds under NDPR:
Purpose | Legal Basis | Data Used |
|---|---|---|
Process bookings & payments | Contract performance | Name, contact, ID, payment details |
Provide hotel services | Contract performance | Preferences, special requests, stay dates |
Comply with Nigerian law | Legal obligation | Guest register, ID verification, tax records |
Communicate about your stay | Contract performance | Email, phone, WhatsApp |
Improve our services | Legitimate interest | Feedback, usage analytics, survey responses |
Prevent fraud & ensure security | Legitimate interest | IP address, payment verification, CCTV footage |
Send marketing communications | Consent (opt-in) | Email, phone (if you subscribed) |
Respond to inquiries & complaints | Legitimate interest | Contact details, message content |
Manage reviews & testimonials | Consent | Name, stay details, review content |
3. Data Sharing & Disclosure
We do not sell your personal data. We may share information with:
3.1 Service Providers (Data Processors)
Recipient | Purpose | Safeguards |
|---|---|---|
Payment Gateways (Paystack, Flutterwave) | Secure transaction processing | PCI-DSS compliant; data encrypted |
Cloud Hosting (e.g., AWS, local Nigerian hosts) | Website & booking system operation | NDPR-compliant contracts; encryption |
Email/SMS Services (Termii, SendGrid) | Booking confirmations, alerts | Data processing agreements |
Laundry, Transport, Tour Partners | Fulfill guest requests | Limited data; confidentiality clauses |
Accountants & Auditors | Financial reporting & tax compliance | Professional confidentiality obligations |
3.2 Legal & Regulatory Disclosures
We may disclose data when required by:
- Nigerian Police Force or EFCC (investigations)
- Nigeria Immigration Service (foreign guest registration)
- Edo State Ministry of Tourism (hospitality reporting)
- Courts or tribunals (legal proceedings)
- Nigeria Data Protection Bureau (NDPB) (compliance audits)
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, guest data may be transferred as a business asset. Affected guests will be notified via email or website notice.
4. International Data Transfers
- Your data is primarily stored and processed in Nigeria.
- If we use cloud services with servers outside Nigeria (e.g., AWS, Google Cloud), we ensure:
- Adequate safeguards per NDPR Section 2.9
- Standard contractual clauses or binding corporate rules
- Your data remains protected to Nigerian standards
5. Data Retention Periods
We retain your personal data only as long as necessary:
Data Type | Retention Period | Reason |
|---|---|---|
Guest registration records | 5 years after stay | Nigerian hospitality law requirement |
Booking & payment records | 7 years | Tax & financial reporting (FIRS) |
CCTV footage | 30 days | Security & incident investigation |
Marketing consent records | Until withdrawal + 2 years | Audit trail for compliance |
Website analytics data | 26 months (Google Analytics default) | Service improvement |
Inactive account data | 3 years of inactivity | Account management |
After retention periods expire, data is securely deleted or anonymized.
6. Your Rights Under NDPR
As a data subject in Nigeria, you have the following rights:
Right | How to Exercise | Response Time |
|---|---|---|
Right to Access | Email privacy@pinoseviewhotel.com with ID proof | 7–14 days |
Right to Correction | Contact front desk or email with updated details | 7 days |
Right to Deletion | Submit request to privacy@pinoseviewhotel.com (subject to legal retention) | 14 days |
Right to Restrict Processing | Email with reason (e.g., disputed accuracy) | 7 days |
Right to Data Portability | Request machine-readable copy of your data | 14 days |
Right to Object | Opt-out of marketing via unsubscribe link or email | Immediate for marketing |
Right to Withdraw Consent | Email or update preferences in account | Immediate |
Right to Lodge Complaint | Contact Nigeria Data Protection Bureau (NDPB) | N/A |
To exercise any right:
📧 Email: privacy@pinoseviewhotel.com
📱 WhatsApp: +234 803 632 XXXX
🏨 In-person: Front Desk, PinoseView Hotel, Benin City
📧 Email: privacy@pinoseviewhotel.com
📱 WhatsApp: +234 803 632 XXXX
🏨 In-person: Front Desk, PinoseView Hotel, Benin City
We may request verification of your identity before fulfilling requests to protect your data.
7. Data Security Measures
We implement technical and organizational safeguards:
✅ Encryption: SSL/TLS for website; encrypted databases for sensitive data
✅ Access Controls: Role-based access; staff trained on data protection
✅ Physical Security: Locked server rooms; CCTV in public areas
✅ Payment Security: PCI-DSS compliant processors; no card data stored on our servers
✅ Regular Audits: Security assessments & staff refresher training
✅ Incident Response: Breach notification to NDPB within 72 hours if required
✅ Access Controls: Role-based access; staff trained on data protection
✅ Physical Security: Locked server rooms; CCTV in public areas
✅ Payment Security: PCI-DSS compliant processors; no card data stored on our servers
✅ Regular Audits: Security assessments & staff refresher training
✅ Incident Response: Breach notification to NDPB within 72 hours if required
While we strive to protect your data, no method of transmission or storage is 100% secure. Report suspicious activity to security@pinoseviewhotel.com.
8. Cookies & Tracking Technologies
8.1 What Are Cookies?
Small text files stored on your device to enhance website functionality and analytics.
8.2 Cookies We Use
Type | Purpose | Duration | Can You Decline? |
|---|---|---|---|
Essential | Login, booking cart, security | Session | No (required for site function) |
Preferences | Language, currency, accessibility settings | 1 year | Yes |
Analytics | Google Analytics: understand traffic & behavior | 26 months | Yes |
Marketing | Track ad performance (if we run campaigns) | 90 days | Yes |
8.3 Managing Cookies
- Browser Settings: Block/delete cookies via Chrome, Firefox, Safari, Edge
- Google Analytics Opt-out: tools.google.com/dlpage/gaoptout
- Cookie Consent Banner: Our website displays a banner for non-essential cookies (accept/decline)
Disabling cookies may limit website functionality (e.g., booking process).
9. Children's Privacy
- Our services are not directed to children under 13.
- We do not knowingly collect data from children under 13.
- If you are a parent/guardian and believe your child has provided data, contact us immediately for deletion.
- Guests under 18 must be accompanied by an adult per our Terms & Conditions.
10. Third-Party Links
Our website may contain links to external sites (e.g., tourism boards, payment portals). We are not responsible for their privacy practices. Review their policies before providing data.
11. Changes to This Privacy Policy
- We may update this policy to reflect legal changes or service improvements.
- Material changes will be communicated via:
- Email to registered guests
- Website banner notice
- Updated "Last Updated" date at top of policy
- Continued use of our services after changes constitutes acceptance.
12. Contact Us
For privacy-related questions, requests, or complaints:
Data Protection Officer (DPO)
📧 privacy@pinoseviewhotel.com
📱 +234 8073442775(WhatsApp available)
🏨 PinoseView Hotel
1 Ogbe Lane, Upper Sakponba Road, Off Abuedefe Street
Egba Community, Benin City, Edo State, Nigeria
📧 privacy@pinoseviewhotel.com
📱 +234 8073442775(WhatsApp available)
🏨 PinoseView Hotel
1 Ogbe Lane, Upper Sakponba Road, Off Abuedefe Street
Egba Community, Benin City, Edo State, Nigeria
Nigeria Data Protection Bureau (NDPB)
If unresolved, you may lodge a complaint:
🌐 ndpb.gov.ng
📧 complaint@ndpb.gov.ng
If unresolved, you may lodge a complaint:
🌐 ndpb.gov.ng
📧 complaint@ndpb.gov.ng
13. Acceptance of This Policy
✅ By booking, checking in, or using our website/services, you confirm that you:
- Have read and understood this Privacy Policy
- Consent to the collection and use of your data as described
- Acknowledge your rights under NDPR and how to exercise them
PinoseView Hotel is committed to earning your trust through transparent, responsible, and compliant data practices. 🛡️🇳🇬